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If at first you don’t succeed, try, try again. 

Are you having a problem using our site?  Review the following for a possible fix.  If you have tried repeatedly and are unable to resolve the issue, Contact Us.  Send a message with as much information about the problem as you can.  An Administrator will respond as soon as they are able.


JavaScript must be enabled for this site to work properly.  See your browser’s Help feature for assistance.


A cookie is a little piece of data stored on your hard drive and used by Class Creator to maintain the login system.  Although cookie problems are rare, when they do occur you have several resolutions.  Try any of the following:

  • Make sure you are logged into our web site.  You cannot see password protected areas of our Web site or restricted Classmate Profiles unless you are logged in.
  • Upgrade your browser to the most recent version.
  • Switch browsers, e.g., if you are using Internet Explorer, try Firefox or Chrome.  The Safari browser seems to have more problems than other browsers.
  • Clear your Temporary Internet Files (cache) and clear your current cookies so you are starting fresh.  See your browser’s Help instructions for clearing browser cookies.
  • Make sure you are doing nothing to block cookies on our Web site.  The login system depends on cookies working.  If you are blocking cookies in general, you need to permit them for our Web site so you can log in.
  • Reboot your computer.

Follow these items above and one way or another you'll get around the cookie problem you are experiencing.

Aren't cookies bad?  The "cookie scare" of the late 1990’s was largely based on misconceptions that cookies stored on your computer's hard drive somehow violated privacy.  Erroneous information regarding cookies has been long since corrected.  Cookies are a common programming practice used today by some of the Internet's largest Web sites.  There is nothing that our Web site does with cookies that will jeopardize in any way your privacy, store personal information about you, or submit your personal information to other Web sites.  We do use ordinary cookies to keep members logged in, which is common with systems like this.  The cookies aren't reading anybody's personal information or anything like that. 

“Super Cookies”, referring to Flash cookies created by Flash objects, differ from regular browser cookies and are used just to make stuff work.  It's actually possible to prevent Flash from storing cookies, although doing so would break everything Flash related.

Viruses used to be able to take advantage of buffer overflow vulnerabilities in cookie handling but that this is now a non-issue.  In any case, the content of the cookie would have to come from either the operator of the Web site you're visiting, a third-party component the Web site loads from another server, or through a cross-site scripting (XSS) attack.  These vulnerabilities are generally getting harder and harder to take advantage of with each new generation of Web browser software.  The only significant concern with cookies these days is the monitoring and tracking of your activity on the Internet and the concomitant degradation of privacy.  This is the motivation behind “Do-Not-Track” features and third party cookie blocking.  It is the bizarre notion that since you bought the device, it should serve YOU rather than a pervasive advertising industry.


I sent a private message to a classmate but got no response.

  • The classmate may have their Notify Me preference I receive a new personal message set to Never.  If so, the recipient must log in and check their Message Center to read new messages.  Perhaps, they have not logged in lately or checked for new messages.
  • The e-mail notice sent to the recipient bounced (could not be delivered).  Until the bounce is cleared, the recipient will not receive any e-mail notices.  A new notice will not be sent after a bounce is cleared, so the recipient must log in and check their Message Center for new messages.
  • Class Creator’s e-mail server experienced a problem and the e-mail notice was never sent.  A new notice will not be sent after the server issues are resolved, so the recipient must log in and check their Message Center for new messages.
  • The recipient does not own a computer but uses one at a local library and they have not been to the library lately.
  • Perhaps the recipient did not think you were expecting a response.

If you have not received a response in a reasonable length of time, try sending a new message. 


When I log in, I see a link in the upper right-hand corner of the home page, under Logged In: [My Name] that reads, Verify your email address.  What does that mean?

Occasionally, I see a prominent message (YOUR EMAIL ADDRESS IS NOT CONFIRMED) at the top of the home page.  What does that mean?

  • You did not respond to the e-mail confirmation message sent to your primary e-mail address when you joined.
  • You did respond to the e-mail confirmation e-mail sent to your primary e-mail address when you joined but since then, a Notify Me e-mail sent to your primary e-mail address has bounced (could not be delivered).  You must re-verify your e-mail address as you did when joining or you will not receive any further notices from the site.  Click on the Verify your email address or Resend Confirmation Email link.

Last Update: 08-27-16